Terms of service

The service is provided by Nikolaus Redl, trading as Supercenter, Kleistgasse 18/41, 1030 Vienna, Austria(“Supercenter”, “we”, “us”). These terms form a contract between us and the person or organization that creates an account, accepts an order, or uses the service (“Customer”, “you”).

If you use the service for an organization, you confirm that you have authority to bind it. An order form or separately signed agreement takes priority over these terms where it expressly says so.

Where we process personal data on your behalf, the Data Processing Agreement is incorporated into and forms part of this agreement.

Supercenter connects compatible AI agents and software to public web, people, company, news, social, advertising, commerce, and marketplace data. Access may be provided through a dashboard, REST API, MCP, CLI, skills, or other documented interfaces. Results may be normalized from multiple public-data providers and include links to the original source.

Features, sources, limits, and action availability depend on the workspace configuration shown when you order or in the product. We may improve or replace routes and providers while preserving the documented product purpose. Beta or preview features may change or be withdrawn and are provided without a service-level commitment.

• You must be at least 18 and provide accurate account and billing information.
• You are responsible for workspace members, roles, connected agents, OAuth grants, and API keys you create.
• Credentials must be kept confidential and may not be shared outside the authorized workspace.
• You must promptly revoke exposed credentials and notify us of suspected unauthorized access.
• The workspace owner is responsible for activity performed by its members and integrations.

We may use reasonable technical limits and verification measures to prevent promotional-credit abuse, credential sharing, excessive automated traffic, or circumvention of usage controls.

You must:

• use the service and retrieved data only for lawful purposes and in accordance with applicable privacy, marketing, employment, intellectual-property, competition, and platform rules;
• have an appropriate legal basis and provide required notices before processing personal data, contacting people, enriching records, monitoring individuals, or making decisions from results;
• respect source restrictions and third-party rights and independently verify information before consequential use;
• configure human review for decisions or communications that could materially affect a person; and
• obtain all permissions needed for prompts, URLs, credentials, and other content submitted to the service.

You remain the controller for the purposes and means of customer-directed personal-data processing. Our privacy policy explains when we act as controller or processor.

You may not use or help others use the service to:

• access non-public data, bypass authentication, evade technical controls, or violate source terms through deceptive or unauthorized means;
• conduct unlawful surveillance, stalking, doxxing, discrimination, or profiling based on sensitive or special-category data;
• make solely automated decisions with legal or similarly significant effects about a person where prohibited;
• send spam, unlawful direct marketing, phishing, malware, or abusive content;
• infringe privacy, database, copyright, trademark, publicity, confidentiality, or other rights;
• probe, disrupt, overload, reverse engineer, or compromise the service or another customer;
• resell raw access, pool accounts, or circumvent credits, rate limits, or usage controls; or
• use the service in violation of sanctions, export-control laws, or an applicable source platform’s restrictions.

A new workspace starts with a one-time grant of promotional credits. No payment method is required to create a workspace or connect an agent. The promotional grant is issued once per verified user and may be adjusted or withheld to prevent abuse.

Additional credits are purchased as one-time top-ups or through a monthly credit plan. The checkout identifies the credit amount, price, billing interval where applicable, and applicable tax treatment before you confirm. A monthly credit plan renews automatically until cancelled and grants its credits when each invoice is paid. Workspace owners and authorized admins can change or cancel through the Stripe billing portal. Cancellation stops future credit grants; credits already granted remain available.

• Promotional, top-up, and monthly credits do not expire while the workspace remains active, but are not cash, transferable property, or redeemable for money.
• The quoted credit price is reserved before a request runs and charged when the request completes successfully.
• A failed provider request releases the reservation and costs zero credits. A technically valid empty result is a successful request.
• Taxes are added where required. Business customers must provide a valid VAT ID and other tax information when applicable.

Fees for completed periods, used credits, and purchased packs are non-refundable except where mandatory law requires otherwise or we confirm a duplicate or erroneous charge. We may change future prices or plan allowances with at least 30 days’ notice. You may cancel before the change takes effect.

You retain rights in content you submit. You give us a non-exclusive, worldwide license for the term to host, transmit, transform, and otherwise process that content only as needed to operate, secure, support, and improve the contracted service. We do not acquire ownership of your content.

Public-source results can be incomplete, outdated, duplicated, misattributed, or removed by the source. We do not own third-party source content and do not grant rights beyond those available from the source or applicable law. You must review source links and verify important facts before relying on a result.

We and our licensors retain all rights in the service, software, interfaces, documentation, skills, designs, branding, and improvements. For the term of this agreement, we grant you a limited, non-exclusive, non-transferable right to use the service internally for your business in accordance with these terms. No right is granted to copy, sublicense, sell, or create a competing service from protected elements of Supercenter.

Feedback may be used without restriction or payment, provided we do not publicly identify you without permission.

We aim to provide a reliable service but do not promise uninterrupted operation, a particular public source, error-free data, or a result for every query. External websites, networks, APIs, payment systems, and connected AI clients are outside our control. Scheduled maintenance and urgent security work may temporarily limit access.

No service-level agreement applies unless one is included in a signed order. Support is available at support@supercenter.dev.

We may suspend affected access when reasonably necessary to address a security risk, suspected unlawful or prohibited use, non-payment, material breach, excessive risk to sources or other customers, or a legal requirement. Where practical, we will give notice and an opportunity to cure. We may terminate for an uncured material breach or immediately where cure is not possible or continued service would be unlawful or unsafe.

You may stop using the service and cancel any monthly credit plan at any time. On termination, access ends when the paid period ends or as otherwise stated in the billing portal. Deletion and legally required retention are described in the privacy policy. Sections intended by their nature to survive termination, including payment, intellectual property, liability, and dispute terms, remain effective.

Each party warrants that it has authority to enter into the agreement. To the extent permitted by law, the service and third-party results are otherwise provided “as available”. We exclude implied warranties of uninterrupted availability, merchantability, fitness for a particular purpose, and non-infringement to the extent those warranties can legally be excluded. This does not limit any express commitment in an order form.

Nothing in these terms excludes liability for intent, gross negligence, death or personal injury, fraudulent concealment, or any liability that cannot be limited under Austrian law.

For slight negligence, we are liable only for breach of an essential contractual obligation and only for damage that was typical and reasonably foreseeable when the contract was made. Subject to the previous sentence and the mandatory exceptions above, each party’s aggregate liability arising from the service is limited to the fees paid or payable by the Customer for the twelve months before the event giving rise to the claim. To the extent legally permitted, neither party is liable for indirect or consequential loss, lost profit, lost savings, or loss caused by unverified third-party data.

You will defend and indemnify us against third-party claims, regulatory demands, and reasonable costs resulting from your unlawful use, customer content, violation of section 4 or 5, or infringement of another person’s rights, except to the extent caused by our breach. We will promptly notify you and allow reasonable control of the defense; no settlement may impose fault or a non-monetary obligation on us without consent.

We may update these terms for new features, security, legal requirements, or reasonable business changes. Material changes take effect at least 30 days after notice by email or in the service, unless an urgent legal or security change must take effect sooner. If you object, you may cancel before the effective date. Changes do not retroactively alter fees already paid or claims that arose under an earlier version.

Austrian law applies, excluding its conflict-of-law rules and the UN Convention on Contracts for the International Sale of Goods. The courts with subject-matter jurisdiction in Vienna, Austria have exclusive jurisdiction for disputes between businesses. Mandatory jurisdiction rules remain unaffected.

Neither party is liable for delay caused by events beyond reasonable control, excluding payment obligations. You may not assign the agreement without our consent, except with a transfer of substantially all relevant business; we may assign it as part of a restructuring or sale. If one provision is unenforceable, the remainder stays in effect. Failure to enforce a right is not a waiver. These terms, the order, and referenced policies are the entire agreement about the service.

Legal notices and questions may be sent to contact@supercenter.app or by post to Nikolaus Redl, Kleistgasse 18/41, 1030 Vienna, Austria.